Refund Policy

1. Right of Withdrawal — 14-Day Refund Window

In accordance with applicable consumer protection laws and our payment terms, you have the right to withdraw from your purchase within 14 calendar days of the original transaction date, provided that you have not yet used any credits from the purchased pack.

Credits are delivered instantly upon purchase. By completing your purchase, you expressly consent to the immediate availability of credits and acknowledge that your right of withdrawal will expire upon first use of any credit from the purchased pack, in accordance with Article 16(m) of EU Directive 2011/83/EU on consumer rights regarding digital content.

2. When Refunds Are Issued

A full refund will be issued if all of the following conditions are met:

• The refund request is submitted within 14 calendar days of the purchase date
• No credits from the purchased pack have been used for essay scoring

If you have used some credits within the 14-day window, the right of withdrawal no longer applies to the used portion. We may, at our sole discretion, issue a partial refund for the remaining unused credits. Please contact us to discuss your situation.

3. How to Request a Refund

To request a refund, send an email to shin@sognoragroup.com with the following information:

• Your registered email address
• The order ID or transaction reference number
• The date of purchase
• The reason for the refund request (optional but helpful)

4. Processing Time

Once we confirm your refund eligibility, we will initiate the refund through Dodo Payments, our payment processor. Refunds are typically processed within 5 to 10 business days from the date of approval. The time for the refund to appear in your account depends on your bank or card issuer.

5. Exceptions — When Refunds Are Not Issued

Refunds will not be issued in the following circumstances:

• Refund requests submitted more than 14 days after the purchase date
• Any credits from the purchased pack have been used — by using credits, you have consented to immediate performance and waived your right of withdrawal for that portion
• Accounts suspended or terminated due to violations of our Terms of Service
• Free credits granted as signup bonuses or promotional rewards

6. Payment Processing

All payments are processed by Dodo Payments, our authorized payment provider. Refund requests are handled in accordance with our refund policy and Dodo Payments' terms available at dodopayments.com.

7. Contact

If you have any questions about this Refund Policy or your refund request, please contact us at shin@sognoragroup.com. We aim to respond to all refund inquiries within 2 business days.