Question 1

The app is slow or has errors.

Accepted Answer

Clear your browser cache and update to the latest version. If the issue persists, contact support with your device info.

Question 2

What are the IELTS scoring criteria?

Accepted Answer

IELTS Writing is scored on 4 criteria: 1) Task Achievement, 2) Coherence and Cohesion, 3) Lexical Resource, 4) Grammatical Range and Accuracy. Each is scored 0-9.

Question 3

What payment methods are available?

Accepted Answer

Credit and debit card payments are supported via the Paddle payment system.

Question 4

How do I sign up?

Accepted Answer

You can sign up with email or Google social login. You'll receive 4 free credits upon registration with no credit card required.

Question 5

What is PuanAI?

Accepted Answer

PuanAI is an AI-powered IELTS practice platform. It supports all four skills — Writing (Task 1 & Task 2), Speaking (Part 1/2/3), Reading, and Listening — and provides detailed AI feedback for Writing and Speaking.

Question 6

What are the support hours?

Accepted Answer

Email inquiries are accepted 24/7 and will be answered within 24 business hours.

Question 7

How accurate is the scoring?

Accepted Answer

PuanAI's AI scoring is trained on real IELTS examiner criteria for high accuracy. Use it as a reference and verify with official exams.

Question 8

Can I get a refund for credits?

Accepted Answer

Unused credits are refundable within 14 days of purchase. However, your right of withdrawal expires upon first use of any credit, in accordance with EU consumer rights law. Payments are processed by Paddle, our Merchant of Record. Contact support to request a refund.

Question 9

I forgot my password.

Accepted Answer

Click 'Forgot Password' on the login screen, enter your email, and a reset link will be sent.

Question 10

How do I use credits?

Accepted Answer

Credits are used for Writing and Speaking scoring. Most Writing and Speaking scorings currently cost 2 credits per attempt, while Reading and Listening are free and require no credits. Credits never expire.

Question 11

How accurate is the AI scoring exactly?

Accepted Answer

Based on internal validation, over 85% of cases fall within ±0.5 bands of actual IELTS scores. It is optimized as an exam preparation and self-assessment tool.

Question 12

What credit packages are available?

Accepted Answer

There are currently 3 packages: Starter (10 credits), Standard (30 credits), and Intensive (70 credits). Larger packs offer better value, and purchased credits never expire.

Question 13

Is AI scoring really reliable?

Accepted Answer

Yes. PuanAI's AI is trained on real IELTS examiner criteria and delivers high accuracy within ±0.5 bands. Ongoing training ensures continuous improvement.

Question 14

How long do credits last?

Accepted Answer

No, PuanAI credits never expire. Purchased credits remain valid as long as your account is active.

Question 15

What happens after the free trial ends?

Accepted Answer

Once you've used all free trial credits, you'll need to purchase a credit package to continue scoring. Previous results remain accessible anytime.

Question 16

What do TR, CC, LR, and GRA mean?

Accepted Answer

These are abbreviations for the 4 IELTS Writing scoring criteria: TR (Task Response), CC (Coherence & Cohesion), LR (Lexical Resource), GRA (Grammatical Range & Accuracy).

Question 17

Which IELTS skills does PuanAI support?

Accepted Answer

All four IELTS skills are available now — Writing (Task 1 & Task 2), Speaking (Part 1/2/3), Reading, and Listening. Reading and Listening are free with no credits required.

Question 18

Can I use my own essay topic?

Accepted Answer

Yes, you can use any essay topic — real exam prompts or practice ones. Submit your topic along with the essay and it will be scored accordingly.

Question 19

How many essays can I submit with a free trial?

Accepted Answer

The 4 free credits you receive on sign-up cover up to 2 Writing or Speaking scorings at the current 2-credit products. Reading and Listening are free and do not use credits.

Question 20

Can I still use PuanAI after the 2026 IELTS computer-based transition?

Accepted Answer

Yes — in fact, it's an even better fit. PuanAI is designed as a typing-based platform, so it mirrors the fully computer-based IELTS format rolling out from mid-2026.

Question 21

What language is the feedback provided in?

Accepted Answer

Currently, English (EN), Korean (KO), and Turkish (TR) are supported. You can change the language in settings or select your preferred language when submitting.

Question 22

Does PuanAI help prepare for the IELTS Writing One Skill Retake?

Accepted Answer

Yes. The Writing One Skill Retake uses the same scoring criteria (TR/CC/LR/GRA). PuanAI's criterion-level feedback helps you identify weak areas and train intensively, making it highly effective for improving your retake score.

Question 23

How quickly will I get my results?

Accepted Answer

Writing and Speaking responses are usually scored by AI in about 45 seconds. Timing can vary slightly depending on server traffic, and Reading and Listening are auto-scored the moment you submit.

Question 24

How do I use the timer / exam mode?

Accepted Answer

When you start writing, a timer automatically begins — 20 minutes for Task 1 and 40 minutes for Task 2. This lets you practise under the same time constraints as the real IELTS exam.

Frequently Asked Questions