Public Transport Accessibility Complaint
An IELTS Writing Task 1 General Training letter prompt. Read the scenario carefully, then respond with the required tone and three bullet points in a timed session.
20 min
2
150+ words
Question Prompt
Review the prompt carefully before you open the timed writing workspace.
You are a disabled passenger who regularly uses public transport in your city. You have encountered several serious problems with accessibility that have significantly impacted your ability to travel independently. Write a letter to the Director of the City Transport Authority. In your letter: • describe in detail the specific accessibility failures you have experienced on public transport • refer to the legal obligations under disability legislation that the authority appears to be violating • propose a detailed remediation plan and request a formal response within a specific timeframe Write at least 150 words. [Formal letter]
How to Approach This Question
A quick, practical checklist for this specific task type.
- 1
Use a formal salutation (Dear Sir/Madam) and sign-off (Yours faithfully) — no contractions, no casual tone.
- 2
Address each of the three bullet points in its own paragraph with clear topic sentences.
- 3
Request or state the action you expect explicitly in the closing paragraph before signing off.
- 4
Aim for 160–180 words in 20 minutes while keeping sentence structure varied.
Key Topic Vocabulary
Useful terms and concepts to weave into your answer for this prompt.
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